We know planning a celebration can come with lots of little questions. Here are some of the things we’re most often asked about ordering from The 3 Berries.

Ordering

How do I place an order?

Simply add your chosen items to cart and check out through our website. For larger quantities, special requests, or anything you’re unsure about, feel free to contact us at hello@the3berries.com before ordering.

Is there a minimum order quantity?

Minimum quantities, if applicable, will be stated on the individual product page — most items have an MOQ of 2. Different products and goodie bag options may have different requirements.

How early should I place my order?

We recommend ordering as early as possible or at least 2 weeks in advance, especially for goodie bags, larger quantities, and personalised items. As most are personally packed by us, ordering early gives us enough time to prepare your order and helps avoid disappointment if a particular design or theme sells out.

If your celebration is coming up soon, contact us before ordering and we’ll let you know what we can accommodate.

Can I place an order in advance for a later event?

Yes! In fact, we encourage it. If you’re ordering well ahead of your celebration, let us know your event date so we can advise on the appropriate delivery timing.

Can I cancel or change my order after placing it?

Contact us as soon as possible with your order number. If preparation hasn’t started, we’ll try our best to assist. Changes cannot be guaranteed once an order has been processed or personalised.

Goodie Bags

Do your goodie bags come ready to give out?

Yes. Our curated goodie bags are prepared and packed so you can skip the sourcing and packing and get straight to celebrating.

Can I choose what’s inside my goodie bags?

Yes! Our Build-Your-Own Goodie Bag option lets you select from available goodies and create a combination that suits your celebration, preferences, and budget.

If you’d rather keep things simple, you can also choose from our ready-curated themed goodie bags.

Can I mix and match different items?

For Build-Your-Own Goodie Bags, yes, subject to the available selections and stock at the time of ordering.

What ages are your goodie bags suitable for?

We carry products suitable for different age groups. Please check the individual product descriptions and any age recommendations provided before purchasing, particularly for younger children — some sets include small parts.

What if I need goodie bags for a large class, school event, or celebration?

We’d be happy to see what we can do. Contact us with your required quantity, preferred theme or items, budget, and event date.

Products & Availability

Are all products ready stock?

Yes! Unless otherwise stated, products available for purchase are based on our current stock. As some items and themes are available in limited quantities, we recommend ordering early or place a pre-order if you need a larger number of sets.

An item I want is sold out. Will it be restocked?

Some of our popular items and themes may be restocked, while others may only be available for a limited time. You can contact us to check whether a restock is expected.

Will every goodie bag look exactly like the photos?

We do our best to ensure your order matches the product shown. However, minor variations in colour, print, packaging, or appearance may occur between batches.

Personalisation

Do you offer personalised goodie bags or gifts?

Personalisation is available for selected products. Where available, the personalisation options and information required will be shown on the product page.

Can I request a theme that isn’t currently on your website?

You can always ask! Send us your theme, quantity, and event date. We can’t guarantee that every request can be accommodated, but we’ll be happy to check what’s possible.

Payment

When is payment due?

Orders are only confirmed and processed once full payment is received.

Delivery

Where do you deliver?

We currently deliver within Singapore, via Ninja Van (standard) and Uparcel (next-day/same-day).

How much is delivery?

• Standard Delivery - $6 flat
• Next Day Delivery - $15 flat
• Same Day Delivery - $25 flat

Availability and cut-off times may apply to expedited delivery options.

Can I self-collect?

Self-collection is available on a case-by-case basis. Please contact us to check.

Can you deliver directly to my party or event venue?

Yes, you may enter the event venue as your delivery address. Please ensure that someone is available to receive the parcel and that the delivery details, unit number, and contact information are accurate.

Changes, Issues & Returns

I entered the wrong delivery address. What should I do?

Contact us as soon as possible with your order number and the correct address. We’ll try to update it if your order has not yet been dispatched.

What should I do if there is a problem with my order?

Please contact us within 48 hours of receiving your order at hello@the3berries.com, with your order number and clear
photos of the item and packaging where applicable. We assess these on a case-by-case basis and will let you know the outcome.

Can I return an item if I change my mind?

No — we don’t accept returns or refunds for change of mind, and all sales are final by default. This includes personalised items, which
are made specifically for your order and generally can’t be returned or exchanged for this reason.

What if my item arrives damaged, defective, or wrong?

We take care to inspect and pack all orders securely and with appropriate protection before handing them over to our delivery partners. Once your parcel has been collected or handed over to the courier, we are unable to accept responsibility for damage caused by mishandling during transit or delivery.

If you receive an incorrect or defective item that is unrelated to delivery handling, please contact us as soon as possible with your order details and clear photos or videos. We’ll review the issue and do our best to assist you accordingly.

For parcels damaged during transit, we recommend contacting the respective delivery provider directly for further assistance.

How long do refunds take once approved?

Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it on their end. If more than 15 business days have passed since approval and you still haven’t received it, please reach out again.

For full details, see our Returns & Refunds Policy.

About The 3 Berries

Do you have a physical shop?

We’re an online-based business and do not have a physical storefront at the moment. However, you can occasionally find us at flea markets, pop-ups and other events around Singapore!

Follow us on Instagram @the3berries to stay updated on where we’ll be popping up next.

Where can I follow The 3 Berries?

• Instagram: @the3berries
• TikTok: @the3berries.com 

Follow us for new arrivals, new goodie bag themes, restocks, and updates!

I still have a question. How can I contact you?

We’d love to help. Email us at hello@the3berries.com or DM us on Instagram, and we’ll get back to you within 1–2 working days